A day in the life of a Client Manager
Today, being in sales is much more complex than it was even 10 years ago. Mike, our Senior Client Manager wants to remind us the sales department is the face of the company. Each interaction we have with a lead/prospect/client shapes the company's reputation and the perception of what Travod is and how it does business.
If we take aside the basic industry knowledge that we need to have, we also need to know how things are done on PM end and which tools are being used; how DTP processes files; how the engineering team solves tech tasks; how do our linguists work; and of course the communication and selling skills. All of this info is used on a daily basis when interacting with clients and on calls/meetings with prospects to make sure we are able to keep up with the industry demands.
Calls, emails, meetings, personalized presentations, quotes, consultancy, and imagine our reaction when the deal doesn't go through
A busy day in Sales looks like this:
Beginning of shift:
- It all starts with a coffee :) Then I start checking urgent emails and delivering the urgent projects
- Next is delivering the rest of the projects due 'today' and replying to all of the emails (quote requests / questions / complaints)
During the day:
-Go through all of the existing leads/prospects and plan the next steps for each of them. Schedule meetings/QBRs/YBRs
- Check the existing clients' profiles and find ways to grow them
- Join the already scheduled meetings
- Answer to client and PM messages that have gathered very fast in a short period of time
- Send approved projects to production; check the files of the projects that have been completed on our end and send them to the clients
End of shift:
- Prepare the list of tasks for tomorrow
- Check if no deliveries are late
- The inbox and the portal should be free of messages/tasks before I close the computer at the end of the working day
Sales is a numbers game so the more revenue you can bring, the happier you become in terms of work.
What all sales can agree with is that the most satisfying thing is closing 'THAT' deal or winning 'THAT' client that required lots and lots of effort.
